We are Public Safety Innovators
When lives are on the line and seconds matter, having access to the latest public safety communications technologies is vital, no matter where you live or work. Solacom emergency call management solutions locate, route, and deliver one of the most important calls or texts anyone will ever make.
We are public safety innovators working with communities around the world to deliver next-generation technologies that enhance public safety by improving the reliability and speed of emergency response.
Our next-generation call management technologies keep communities connected and safe by allowing people to reach first responders in new ways. With Solacom emergency call management solutions in your corner, first responders and callers can access tailored text message, video, voice, and other AI/smart-enabled capabilities to help save lives.
Solacom and Telstra partnered to transform Australia’s emergency call management with Advanced Mobile Location Service (AMLS), vastly improving the speed and accuracy with which an Emergency Call Person can locate callers.
Our Solutions
The Solacom Guardian Emergency Call Management platform provides everything you need to manage any emergency call from any device, at any time, from anywhere and in any format — voice, text, data, or video. It is the most flexible multimedia emergency call management platform available. Optional integrated modules streamline call handling and processing, enable real-time collection of voice, text, data, and video information, and speed delivery of rich situational awareness data to first response teams.
The Solacom SmartAnalytics® reporting and analytics application is specifically designed to help Emergency Service Organization (ESO) staff understand their operations for better workload planning and management. SmartAnalytics collects all voice, text, image, video, and map data and provides easy access to this event information at any time for analysis, reporting, and training. This complete call logging, tracking, and reporting application is engineered to integrate seamlessly with the Guardian Emergency Call Management platform.
Guardian Map pinpoints and displays critical call location information. Call takers can answer and manage calls directly from the interface and simultaneously provide first response teams with real-time geospatial data related to the caller's exact location. Guardian Map integrates seamlessly with the Guardian Emergency Call Management platform.
Guardian Messenger enables ESOs to collect, process, and share previously unavailable live incident information such as text, photos, and video via SMS/multimedia messaging service (MMS). Messenger integrates seamlessly with our Guardian Emergency Call Management platform and can easily scale for any requirement. With Messenger, call takers can answer voice and text calls and collect and process text, photos, and video from emergency situations in one integrated desktop application.
ESOs must stay operational even when facing severe weather, fires, gas leaks, or health crises. Guardian Mobile solves this challenge by providing a fully featured call-handling workstation that can be set up quickly anywhere — outside the ECC, in a conference room, or even at a call taker's home. With just an internet connection, it ensures seamless processing of emergency calls through a familiar interface.
Texting has become a common way to reach emergency services. Many people opt to send a text to 000 instead of making a voice call. Solacom’s Guardian Text enhances emergency call management capabilities by enabling effective text communication and management for Text-to-000, Text-from-000, and real-time text (RTT) interactions. Guardian Text integrates seamlessly with the Guardian Emergency Call Management platform to improve coordination between first responders and ECC staff.
Solacom’s Guardian Managed Services ensures uninterrupted availability and continual reliability of your Guardian Emergency Call Management platform. An experienced team of Solacom technicians will monitor infrastructure health, analyze performance metrics, investigate any root causes, and promptly address issues to prevent further escalation.
Guardian Cybersecurity provides comprehensive, enterprise-grade cyber solutions that combine Solacom’s deep understanding of ECC operations with cutting-edge technologies and knowledge from top cybersecurity agencies. Guardian Cybersecurity solutions are tailored to meet public safety’s unique needs and safeguard operations against potential threats at every phase of an ECC’s NG000 evolution.
Feature Profiles
Transcription and Translation (T&T) capabilities available with the Guardian Emergency Call Management platform allow ESOs to efficiently convert emergency calls into real-time text messages that are easy for telecommunicators to comprehend. This streamlines their workload, reduces response time, and eliminates the need to recall every spoken detail or repeatedly verify information through questioning.
The Automatic Abandoned Callback & Textback feature available with the Guardian Emergency Call Management platform calls disconnected numbers and sends a follow-up text message. This feature increases the chances of re-establishing contact with callers and gathering critical information, ensuring calls for help are addressed as quickly as possible.
Resources
BLOG POST: A Canadian Pioneering Success
Strathcona County Leverages Next-Generation 9-1-1 Call Handling From Comtech Solacom...
INFOGRAPHIC: Anatomy of an Efficient NG000 Call
During a Triple Zero call, EVERY second counts. A rapid response is crucial in critical situations...
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