Having access to the latest public safety communications technologies is vital, no matter where you live or work. At Comtech, we are public safety innovators working behind the scenes to deliver first-to-market, next-generation technologies that keep our communities connected and safe. When lives are on the line and seconds matter, Comtech locates, routes and delivers one of the most important calls anyone will ever make.
Comtech is working with communities around the world to deliver NG9-1-1 services that allow individuals to harness the power of innovation to reach first responders in new ways. Comtech is at the forefront of delivering new NG9-1-1 technologies that allow first responders and those facing crises to have access to tailored text message, video, voice and other AI/smart-enabled capabilities that significantly enhance safety, reliability and response.
Our Solutions
The Comtech Guardian Emergency Call Management platform provides everything you need to manage any emergency call from any device, at any time, from anywhere and in any format — voice, text, data, or video. It is the most flexible multimedia emergency call management platform available. The Guardian platform provides core capabilities and optional integrated modules that streamline call handling and processing, enable real-time collection of voice, text, data, and video information, and speed delivery of rich situational awareness data to first response teams.
Comtech’s ESInet/NGCS solution is at the center of any NG9-1-1 deployment. This NENA i3-compliant offering supports end-to-end IP call routing and seamlessly connects emergency callers to PSAPs. Our ESInet/NGCS is flexible to meet agencies’ needs and provides a highly reliable, redundant, and scalable service enabling the future of emergency communications.
Guardian Map is an application that pinpoints and displays critical call location information, enabling telecommunicators to answer and manage calls directly from the interface while simultaneously providing first response teams with real-time geospatial data related to the caller's exact location. Map integrates seamlessly with Comtech's Guardian Emergency Call Management platform.
Guardian Messenger readies PSAPs with the ability to collect, process and share previously unavailable live incident information such as text, photos and video via SMS/multimedia messaging service (MMS) from one integrated desktop. Messenger integrates seamlessly with the Comtech Guardian Emergency Call Management platform and can easily scale for any requirement tomorrow. Through Messenger PSAPs can answer voice and text calls and collect and process text, photos and video from emergency situations in one integrated desktop application.
Whether facing severe weather, fires, gas leaks, or health crises, PSAPs must stay operational. Guardian Mobile offers a solution by providing a fully-featured call-handling workstation that can be set up quickly anywhere—outside the PSAP, in a conference room, or even at a telecommunicator’s home. With just an Internet connection, it ensures seamless processing of emergency calls through a familiar interface.
Texting has become a common way to reach emergency services, with people often opting to send a text to 9-1-1 instead of making a voice call. Comtech addresses this trend through Guardian Text, which enhances telecommunicators' capabilities in public safety answering points (PSAPs). By supporting Short Message Service (SMS) calls, Guardian Text integrates text management into the Guardian Emergency Call Management system, facilitating effective communication for Text-to-911, Text-from-911, and Real-Time Text (RTT) interactions, and improving coordination among responders and PSAP staff.
Comtech's Guardian Managed Services is designed to ensure uninterrupted availability and continual reliability of your Guardian Emergency Call Management solution. An experienced team of Comtech technicians will monitor infrastructure health, analyze performance metrics, investigate any root causes and promptly address issues to prevent further escalation.
Guardian Cybersecurity provides comprehensive, enterprise-grade cyber solutions that combine Comtech's deep understanding of PSAP operations with cutting-edge technologies and knowledge from top cybersecurity agencies. Guardian Cybersecurity solutions are tailored to meet public safety’s unique needs and safeguard operations against potential threats at every phase of a PSAPs NG9-1-1 evolution.
Comtech SmartAnalytics is a reporting and analytics application specifically designed to assist telecommunicator staff to understand their operations so they can better plan and manage their workloads. Insights enables the ongoing collection of all voice, text, image, video and map data and provides easy access to this event information at any time for analysis, reporting, and training. It’s a complete call logging, tracking, and reporting application, engineered to integrate seamlessly with your Guardian Emergency Call Management platform.
Comtech's SmartAssist™ is a coversational AI chatbot solution developed to answer repetitive, low-priority, non-emergency calls without engaging a telecommunicator, thereby freeing up your resources to focus on 9-1-1 requests for emergency services.
Resources
Press Release
Comtech Launches Artificial Intelligence-Enabled Public Safety Solution
Learn more about how Comtech is enabling the future of emergency communications by connecting with a Comtech expert for discussions and demonstrations regarding any one of our innovative, purpose-built Public Safety solutions.
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