Augment Your Workforce with AI

The most critical problem facing ECCs today is staffing shortages which cause significant increases in 9-1-1 and admin call answering times, stress levels, turnover, and costs.

Comtech’s SmartAssist™ solution solves these challenges by putting AI to work for you and streamlining your 9-1-1 workflow. SmartAssist is a conversational AI chatbot solution developed to answer repetitive, low priority non-emergency calls without engaging a telecommunicator, thereby freeing up call takers to focus on 9-1-1 requests for emergency services.

Comtech works with clients to analyze their admin call data, understand non-emergency interactions with the community, and then design an effective AI chatbot that answers and triages those calls using customized responses.

Download the datasheet today to learn how SmartAssist can:

• Significantly enhance public safety call processing,
• Reduce emergency response times, and
• Alleviate the impacts of staffing shortages.

SmartAssist is the first solution within Comtech’s SmartNG™ portfolio of AI services, which will empower clients to understand and streamline their workflows and operations with the convergence of Next Generation 9-1-1 and AI technologies.

Plus, read our article, recently featured in a NENA Program!